A start-up headquartered in London building a regulated call recording and audit platform for banks and other regulated industries. Added a phone-based payments product for use in contact centers. $3M ARR and 45 people.
Reported to the CTO. Led the development of a groundbreaking payment solution enabling call centers to securely process payments while minimizing PCI-DSS scope. Managed 8 employees.
- Designed and built a unique payment product that removes sensitive cardholder data from the call center environment, dramatically improves compliance burdens and security risks. Generated $1.5M annually.
- Architected and implemented a new SIP stack on AWS, connecting to US-based SIP trunks to facilitate secure call recording and payment processing.
- Engineered a highly scalable and resilient platform using EC2, DynamoDB, RDS, and S3, capable of handling peak call volumes and transaction loads.
- Developed a RESTful API in Java and telephony control wrappers in Node.js to provide a robust and flexible foundation for the payment service and other applications.
- Led the agile development process, ensuring rapid iteration and on-time delivery of this critical product.